Portal Web Hosting will do its best to announce any scheduled maintenance at least 24 hours ahead of time to the customer.  Portal Web Hosting reserves the right to perform emergency maintenance without any prior notification, should it be deemed necessary to protect and maintain the security and integrity of the Service.

Customer shall not receive any credits under this SLA in connection with any failure or deficiency of Web Site Availability caused by or associated with:

• Circumstances beyond Portal Web Hosting’s reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, armed conflict, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, virus attacks or hackers, failure of third party software (including, without limitation, ecommerce software, payment gateways, chat, statistics or free scripts) or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of this SLA;
• Failure of access circuits to the Portal Web Hosting’s Network or it’s upstream providers, unless such failure is caused solely by Portal Web Hosting;
• Scheduled maintenance and emergency maintenance and upgrades;
• DNS issues outside the direct control of Portal Web Hosting;
• Issues with FTP, POP, IMAP, or SMTP customer access;
• False SLA breaches reported as a result of outages or errors of any Portal Web Hosting’s measurement system;
• Customer’s acts or omissions (or acts or omissions of others engaged or authorized by customer), including, without limitation, custom scripting or coding (e.g., CGI, Perl, HTML, ASP, etc), any negligence, willful misconduct, or use of the Services in breach of Portal Web Hosting’s Terms of Service and Acceptable Use Policy;
• E-mail or webmail delivery and transmission;
• DNS (Domain Name Server) Propagation.
• Outages elsewhere on the Internet that hinder access to your account. Portal Web Hosting is not responsible for browser or DNS caching that may make your site appear inaccessible when others can still access it. Portal Web Hosting will guarantee only those areas considered under the control of Portal Web Hosting : Portal Web Hosting server links to the Internet, and Portal Web Hosting’s servers.

In order to receive a credit, customer must make a request therefor by sending an email message to billing@portalwebhosting.com. Each request in connection with this SLA must include customer’s domain name, contact details and the dates and times of the unavailability of customer’s Web site and must be received by Portal Web Hosting within five (5) business days after customer’s Web Site was not available. Upon confirmation of the unavailability by Portal Web Hosting, credits will be applied within two billing cycles after Portal Web Hosting’ receipt of customer’s credit request.Notwithstanding anything to the contrary herein, the total amount credited to customer in a particular month under this SLA shall not exceed the total hosting fee paid by customer for such month for the affected Services. Credits are exclusive of any applicable taxes charged to customer or collected by Portal Web Hosting and are customer’s sole and exclusive remedy with respect to any failure or deficiency in the Web Site Availability of customer’s Web site.

Limitation for all credit, remedy, compensation for all guarantee by Portal Web Hosting is limited to the aggregated monthly subscription fee of the customer for that particular month only.